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TERMS & CONDITIONS

These terms and conditions ("the Terms") govern the users ("you" or "your") use of the website www.electronBazaar.com ("the Website") and your relationship with www.electronBazaar.com ("we", "our" or "us"). Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website.

 

Agreement

By using the Website, you agree to be bound by these Terms.

 

Amendments

We reserve the right to: Update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. The changes will apply to the use of the Website after we have given such an announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; And: Modify or withdraw, temporarily or permanently, the Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

 

Pricing

While we try to ensure that all details (including prices) displayed on the Website are correct and up to date, we cannot guarantee that they are. We do, however, update the Website as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited the Website. All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option of either cancelling the order or to continue with the order at the corrected price.  

Effective 1 January 2018, VAT is charged at 5% on orders sold and shipped to the United Arab Emirates. For shipments to countries outside the UAE, 0% UAE VAT rate will be applicable.  

Import duties & taxes into the UAE ONLY, will be borne by electronBazaar and under no circumstances should the customer be charged by the international courier.  As per our contracted terms with FedEx International, all UAE charges relating to import VAT and duty are to be charged to the FedEx account of PREECEMAY FZE as clearly stated on the AWB.  If FedEx contact you and ask for payment, please contact us immediately.

All local import duties & taxes outside of the UAE are the responsibility of the customer and payable to the courier on import / delivery.  As a result of failure to pay, the customer is still responsible for the cost of goods and outward delivery.  Any fines incurred by the late payment of these charges are the full responsibility of the customer.  All goods returned as a result of failure to pay these duties are subject to the Return Policy.

All prices published, in all currencies are exclusive of delivery.  Shipping is calculated at checkout on weight and global destination. Please note that shipping charges do not include insurance. 

Due to the Google Finance Currency Converter linked to the Website prices will fluctuate several times a day. This is due to the changes in the international currency exchange rates.  

 

Products

All products and brands we sell are brand new and from the original manufacturer. Please note that all products will be distributed directly from our overseas central dispatch which explains how we are able to sell the products at a much lower price compared to other online/retail chains around the world. This is a direct result of our savings on outlets and overheads, handling fees, and commission hungry sales technicians. As a result, we are able to pass on the savings directly to you, which in turn you could/can pass on to your customers, or simply treat yourself and friends to extra cool stuff. Bearing this in mind we wish to inform you that we do not keep any stocks at our United Arab Emirates head office due to the above. And all orders must be entered via the Website only, as we do not take orders via phone or email due to administrative and human error.  

All products and/or services displayed on the Website are subject to availability. We will advise you if a product or service is unavailable.

 

Ordering

The information displayed on the Website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of the on-line store for products and/or services your order shall constitute an offer for the products and/or services selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an e-mail confirming the order sent to the e-mail address supplied with the order. We reserve the right to decline any order for any reason, prior to the order being shipped. A contract or agreement for the products and/or services selected shall only be formed once the dispatch confirmation message is correctly sent to the address of your electronic mailbox on your Internet access provider's server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures. Minors under the age of 18 are prohibited to register as a User of the Website and are not allowed to transact or use the Website.

Our distribution centre is located in Hong Kong and therefore follow a Monday to Friday working week. Orders received after midday Friday (GST/UTC+4) will be processed the following Monday morning and dispatched accordingly.


Payment

We accept payments online using Visa and MasterCard credit/debit card, through PAYTABS.   We also accept payment through Paypal and by Direct Bank Transfer (AED) into our RAK Bank Business account or cash payment (AED) deposited into any RAK Bank ATM.  All payments through credit card will be charged in US$.

If you pay by credit card, please note that the advertised price might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in the United Arab Emirates we convert your purchase to US$ at the actual exchange rate on the day it is processed. Also, note that PRECEMAY FZE does not add any loading fee on international currency exchange, it is at the bank rate on the day.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. If you make a payment for our products or services on the Website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

PREECEMAY FZE will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

 

Delivery

All orders are usually delivered via international courier, in view of the high-value item. The electronBazaar crew will email customers with a tracking number as soon as the product is dispatched. Shipping duration ranges from 5-7 business days depending on the geographical location of the customer and shipping route chosen by the courier.  Please allow for regional variations and the impact on local delivery times.  Please note for customers in rural areas, delivery may be longer due to the use of additional third-party carriers. Delivery time may also be extended for special order items, in this case you will be notified by email.

If goods are held in local clearance at destination for longer than 14 days, electronBazaar will not take responsibility for excess charges as imposed by the courier. The event that the international couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given. 

 

Return / Refund Policy

In the unlikely event that goods need to be returned to us, it is imperative that an RMA (Return Merchandise Authorisation) form is obtained first to enable us to process your return as quickly and efficiently as possible. This can be obtained by contacting the electronBazaar crew at crew@electronbazaar.com.

 

The condition of a Return Policy:

A Return Policy is only effective for 7 days starting from the day the customer received the item.

The return of the products must be approved by us before sending back.

The return of the products must be shipped by international courier and a tracking number must be provided to us within 3 working days once approved for return.

The product is still factory sealed and unused. This includes the box and all the original accessories contained within the box.

All shipping and insurance charges are the customers' responsibility.

A restocking fee of 25% applies to the actual cost of the product bought excluding any other fee.

All other fees associated with the sales of the product will not be entitled to a refund, including original shipping cost and transaction fees imposed by payment merchant.

Refunds will be done only through the Original Mode of Payment and will be given at the discretion of the Company Management.

In the case of damaged goods, all compensation claims are to be made direct to the shipping company.  On confirmation that compensation is to be made from our shippers, a replacement will be sent at no additional cost.  Please note the compensation value is from the value declared on the shipping invoice.

Upon receiving the potential defective item from the customer, we will examine and test for the defects claimed by the customer. If we can't reproduce the same fault indicated by the customer, the return will not be accepted.

Failure to meet the above return policy, we will consider the product as sold. Losses arising from the agreed return terms will be fully borne by the customer. Any additional charges arise must be fully paid to us before a refund is made.

 

Cancellation

Customers can cancel their orders before delivery.  Please note, once the product has been shipped, the customer will bear all the cost of shipment and return. Cancellation of an order is subject to the Return Policy terms and conditions and dependent on payment method an administration fee may be charged.

 

Warranty

All products purchased from the Website are covered by a 12-month manufacturers’ warranty unless specified, in relation to defective materials or workmanship, from customer purchase date. Under this warranty, your product may be repaired free of charge or replaced. 

All warranty claims are subject to the Return Policy terms and conditions.  To ensure your warranty claim is processed as quickly and efficiently as possible, please request an RMA (Return Merchandise Authorisation) form the electronBazaar crew at crew@electronbazaar.com. 

Please note that the shipping fee incurred in sending / returning the item to us for repair is to be borne by the customer.  

 

Complaints

If you have a complaint about our service, please let us know in writing.  All complaints will be acknowledged within 5 working days. We will seek to resolve all complaints within 14 days and will keep you advised throughout the resolution process.

Any dispute or claim arising out of or in connection with the Website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile and company registration.

 

Seller's Liability

PREECEMAY FZE & electronBazaar.com will not be liable for any personal injury, physical injury, and/or damage caused by the product sold. For safe handling and operation of the product, please consult the instruction manual supplied at the time of purchase or contact the manufacturer directly.

Any recall on product by manufacturer will not be handled through electronBazaar.com and we do not have any obligations in providing any technical support on the product sold via the Website

 

Google Finance Currency Converter

Due to the Google currency converter linked to our system prices will fluctuate several times a day due to the changes in the international currency exchange rates all prices published throughout the world will be exclusive of shipping as shipping is calculated on weight and global destination.

 

Knowledge Base

For further clarification of our terms and conditions, we update our Knowledge Base regularly with answers to all your questions. If you don't find clarification in our Knowlege Base or Terms and Conditions then please use our contact us and we will provide you with the necessary information.

 

www.electronBazaar.com is operated under licence, registered office address:

PREECEMAY FZE

PO Box 326690

Ras Al Khaimah Free Trade Zone

Island Street

Ras Al Khaimah

United Arab Emirates

T: +971 (0)7233 4614

Company Registration: RAKFTZA/FZE/4018434

Trade Licence No: 5013713

TRN: 100029307400003

 

We reserve the right to modify and amend these terms and conditions at any time without notice.

It is your responsibility to remain informed of any such changes.  If you are a registered user, you will be informed automatically register now